Free Worldwide Shipping


Available M-F 10AM-6PM EST

Orders & Shipping 

Do you ship to my country?

We ship worldwide to 200+ countries!

To see if your country is one of the lucky ones, please scroll down to the bottom of our page and click on the SELECT YOUR COUNTRY tool. For bonus points, once you select your country, you will be given a chance to change the currency to your own.

Is shipping really Free ?

We offer free shipping on all orders. BUT, if you’re up for some instant gratification (and located in the US), we do offer faster alternatives.

For the Free Shipping option, transit time should be 3-5 business days regardless of your geographical location.

US customers have the option to select Express Shipping at checkout ($19.99 or free for orders over $200). Express transit time is 1-2 business days for most US destinations.

Will I have to pay international taxes & duties ?

Fear not! We have taken care of all import duties, taxes, and custom fees for you. The price you see at checkout is the price you will pay. No surprises! Though 99% of companies won’t do this, we LOVE going the extra mile for our customers.

When should I expect to receive my order?

We understand that speed is of the essence when it comes to getting to enjoy your ORTTU Fashion pieces. Your order is processed as soon as it comes in! If your order is placed before 1pm EST, your package will leave our warehouse on the same day.

Once it is out of our hands, the transit time will depend on the shipping option you select during checkout. For the Free Shipping option, transit time should be 3-5 business days regardless of your geographical location.

US customers have the option to select Express Shipping at checkout ($19.99 or free for orders over $200). Express transit time is 1-2 business days for most US destinations.

At ORTTU, we care about the wellbeing of our staff. Our warehouse team rests on weekends and national holidays, so orders placed then would be shipped the following business day.

Do you ship to P.O. boxes?

US: Yes! We can ship to your P.O. Box no problem.

International: Sorry! International P.O. Boxes are not an option at this time.

How do I track my order?

As soon as your order leaves our warehouse, you will receive a shipping notification email with a tracking link so that you can keep an eye on the adventures of your ORTTU treasures.

We also offer a handy tracking form you can use at any time to check on your parcel. All you need is your email address and you’re in business!

Can I change my delivery address?

Our team moves quickly to get your order shipped out ASAP, which means that we aren’t able to make any changes to an order once it’s been placed. Please contact your carrier directly if you’d like to modify your mailing address or any details of your delivery.





Returns & Refunds

How do I make a return ?

Enjoy free returns within the US. 

Need to return your ORTTU piece? Head to our US Returns Page, fill out the form, and we’ll get back to you ASAP with next steps. 

Please note that original shipping fees are non-refundable, and we only offer free returns in areas where we also offer free shipping.

International Customers: 

We don’t play favorites, so hassle free returns are available for you international lovelies too! 

Head to our International Returns Page, fill out the form and we will be in touch super fast to help you with the next steps. 

Please note that a fee applies for international returns (20% of the value of your returned item/s). 

What is your returns policy ?

If you don’t love the fit of your ORTTU piece, you have a 30 days window from the date of delivery to send it back to us.  

Please note, unwanted items must be returned unworn, undamaged, and unused. Item must be returned with all tags attached in the original packaging in which it was received.

What is your exchange policy ?

If you purchase an ORTTU piece and it’s just not the right size for you, we will gladly exchange it for you. Please note you can only exchange for the same item in a different size.

Items must be returned unworn, undamaged, and unused. Item must be returned with all tags attached in the original packaging in which it was received.

US Customers:
Head to our US Returns Page, fill out the form, and we’ll get back to you ASAP with next steps.
Please note that original shipping fees are non-refundable, and we only offer free returns in areas where we also offer free shipping.

International Customers:

You will need to initiate a Return of your piece/s here: International Returns Page. Please note that a fee applies for international returns (20% of the value of your returned item/s).

Then simply re-order to complete your exchange. 

How long does it take for a refund to be issued?

We get it, once you return your merch, you want your money back ASAP, which is why we make every effort to ensure a prompt refund for you. 

ORTTU returns are processed within 14 days of either a Cancellation or a Return. 

You will receive a confirmation email once your return has been processed and your account has been credited. 

Please note, refunds may only be issued to the account used for payment.



Product Information

How do I figure out the size I need? 

At ORTTU we want to make your shopping experience as easy and convenient as possible.

To help you determine the right size for you, we have included a handy sizing chart for each ORTTU piece featured on our website.

You can locate the sizing chart underneath the “Add to Bag” button for the item you’re interested in purchasing.
Simply click on “Sizing” and you will get a quick snippet about the model and specific piece. Directly below, you will find a link to the sizing chart (in inches).

The sizing chart includes easy to follow, precise instructions on how to measure yourself. We want to leave no room for error!

If you still feel like you’d like some help deciding on a size, feel free to reach out to our expert team at info@orttu.com or via our live chat.

We make exchanges and returns a breeze so, if you’re not pleased with the way your ORTTU piece fits you, we will get you figured out in no time and with minimal hassle!

How do I know if a product I have is authentic?
As long as you purchase your ORTTU Fashion through www.ORTTU.com, you’re good to go.



Payment Methods

What payment methods do you accept?

We are pleased to offer over 50 different payment methods including: 

Visa, MasterCard, American Express, Delta, Visa Electron, PayPal, Apple Pay, Amazon checkout,

Alipay (only available to China Mainland, Taiwan Region, Hong Kong SAR and Macau SAR)

UnionPay (only available to China Mainland, Taiwan Region, Hong Kong SAR and Macau SAR)

JCB (only available to Japan)

iDEAL (only available to The Netherlands)

Sofortbanking (only available to Germany, Austria, Switzerland and Belgium) 

Which currencies can I shop in?

We currently offer 95 different currencies for your convenience. 

To see pricing in your currency, go to the product page, scroll down, and click on “Select My Country” link (located on the bottom right corner of our footer).



How To Shop & Place An Order

Where can I buy ORTTU?

We currently sell our products exclusively through this website. Glad you found us!

We offer convenient, speedy and affordable worldwide delivery. 

Returns and exchanges are effortless so it’s almost as if you had an ORTTU store in your home. 

As we continue to grow and evolve, we expect we will be offering retail locations around the globe. Stay tuned!

My item is out of stock. Can I get notified when it comes back?

We are sorry that your item is currently out of stock. 

If you would like to get notified when it comes back, simply go to the product page and click on the “Notify me when back in stock” or “ Your size not in stock? Get notified” link right above the purchase button. 

You will get a notification email when your item is back in stock. This way you won’t miss out when it returns!!

You saw it on social media and can’t find it?

If you saw an ORTTU piece on our social media channels and can’t find it on our website, chances are it is an item from an old collection which is no longer being produced. 

We are sorry that you won’t be able to get it but hey, we have to make room for new and exciting ORTTU pieces. We bet you’ll find something you’ll love here.

How do I create an ORTTU account? What do I get >

You can create an ORTTU Customer Account here.
When you access your account you will be able to see your ORTTU Shopping History.

Clearly, there is some room for growth. Eventually we are hoping to establish a loyalty system for our ORTTU fans. Stay tuned!

How do I reset my password?

No worries, if you forgot your password, simply click on the “Forgot your password?” link in our login page.

Can I place my order over the phone?

Sorry! At this time we do not offer this option.

My order status says "Unfulfilled". What does that mean?

This status simply means we have successfully received your order and it is being processed by our team. 

Once your order is shipped, the order status will change to “Fulfilled” and you will receive an email notification with a tracking number. 

Don’t worry, “Unfulfilled” does not last long around here.

Why was my order canceled?

If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com

Why have I not received an order confirmation by e-mail?

Once an order is submitted, verified and processed successfully, an automated confirmation email is generated and sent within 10 minutes. 

During high volume times, we may take a bit longer to send out your order confirmation. In these instances, your confirmation and/or tracking information should be sent out within a 48 hour window. 

If you have not received an order confirmation email after this window, please contact us so that we may look into this for you. It is possible that your order didn’t go through or it may just be that you entered your email address incorrectly. Kindly wait until the 48-hour window has elapsed before contacting our team.

Did you get charged? You can rest assured that your order was successfully processed (even in the momentary absence of a confirmation email).



Other

How can I get in touch with you?

Shoot us an email at info@orttu.com and someone will get back to you ASAP and definitely within a 24 hour window. 

Help us help you! Please include any relevant details in your email (order number, pictures, etc) so that we may best assist you.

How do I become an ORTTU reseller? Do you have any authorised resellers?

While we appreciate that you want to be an ORTTU reseller, we do not currently have a reseller or wholesale program. 

Please email us at info@orttu.com with any pertinent information. We will be in touch if we decide to go down that path!

I am a social media influencer - can we collaborate ?

Please visit our Dreamers Page and enter your information. Someone will be in touch if and when the opportunity for a collaboration arises.

    Do you have open any open positions?

    Our team is growing rapidly! Please keep an eye on this page for upcoming openings.

    How do I unsubscribe from the E-Mail Newsletter?

    We are sorry if we are cluttering your mailbox. That’s just the worst!

    To unsubscribe you can click on the Unsubscribe link at the bottom of any of our emails OR simply go to our website, scroll down to the bottom and click on E-mail Unsubscribe.

    Do you have a Press contact?

    Please send your requests to info@orttu.com and someone will be in touch ASAP.

    CUSTOMER SERVICE