Worldwide Express Shipping & Returns
F.A.Q
We ship worldwide to 190+ countries.
To change to your country and currency scroll up to the top of any page and select the SHIP TO: COUNTRY selector on the left side.
We offer Express Shipping on all orders regardless of your geographical location.
Your order is processed as soon as it comes in! If your order is placed before 1pm EST, your package will leave our warehouse in New York on the same day.
Orders within the US are shipped using Fedex Express for $9.95 and will arrive to your address in 1-2 business days.
Orders outside the US are shipped using DHL Express for $19.95 and will arrive to your address in 2-4 business days.
Fear not! We have taken care of all import duties, taxes, and custom fees for you. The price you see at checkout is the price you will pay. No surprises! Though 99% of companies won’t do this, we LOVE going the extra mile for our clients.
We understand that speed is of the essence when it comes to getting to enjoy your pieces.
Your order is processed as soon as it comes in! If your order is placed before 1pm EST, your package will leave our warehouse in New York on the same day.
Orders within the US are shipped using Fedex Express and will arrive to your address in 1-2 business days.
Orders outside the US are shipped using DHL Express and will arrive to your address in 2-4 business days.
At ORTTU, we care about the wellbeing of our staff. Our warehouse team rests on weekends and national holidays, so orders placed then would be shipped the following business day.
P.O. Boxes are not an option at this time.
As soon as your order leaves our warehouse, you will receive a shipping notification email with a tracking link so that you can keep an eye on the adventures of your ORTTU treasures.
Our team moves quickly to get your order shipped out ASAP, which means that we don’t have much time to change the address. If you need to correct your address please contact us as fast as possible at info@orttu.com
Price adjustments can be made within a 7 day time period from when the order is placed
We do not offer price adjustments for items that are purchased at a sale or marked down price
We do not offer price adjustments to match other retailers
Enjoy free returns worldwide.
Need to return your ORTTU piece? Send us an email to info@orttu.com and note the order number and whether you would like a refund or exchange an item.
Please note that for payments using Cryptocurrencies we can only offer exchanges and no refunds.
International Customers:
We don’t play favourites, so hassle free returns are available for you international lovelies too!
Head to our International Returns Page, fill out the form and we will be in touch super fast to help you with the next steps.
If you don’t love the fit of your ORTTU piece, you have a 14 days window from the date of order to send it back to us.
Please note, unwanted items must be returned unworn, undamaged, and unused. Item must be returned with all tags attached in the original packaging in which it was received.
Shipping costs and shipping insurance on the original order (which include duties and taxes) are not refundable. Refunds are issued to the original payment method on the order, which may include gift cards if one was used.
Final sale items are not eligible for refund, store credit, or exchange. Please note that all final sale items sent back without prior authorization will be considered forfeited, and will be handled at ORTTU's sole discretion.
If you purchase an ORTTU piece and it’s just not the right size for you, we will gladly exchange it for you. Please note you can only exchange for the same item in a different size.
Items must be returned unworn, undamaged, and unused. Item must be returned with all tags attached in the original packaging in which it was received.
We get it, once you return your merch, you want your money back ASAP, which is why we make every effort to ensure a prompt refund for you.
ORTTU returns are processed within 14 days of either a Cancellation or a Return.
You will receive a confirmation email once your return has been processed and your account has been credited.
Please note, refunds may only be issued to the account used for payment.
Yes, but your refund amount for each item will be proportionally reduced to store credit and not your original payment method. When you purchase items as a Buy Four Get Two Free offer, the discount reflecting the price of the lowest-priced item is proportionally applied to each eligible item.
If any item is returned, the refund to store credit will be equal to the original price of the item reduced by the proportional discounted amount.
Here are some examples:
If your qualifying items are $290, $290, $135, and $115, you will receive the lowest cost items ($135 $115) for free.
The refund will spread proportionally across all four items. Both of the $290 items will be reduced the same way by $86 each(you will get $204-$204), the $135 item will be reduced by $40 (you will get $95), and the $115 item will be reduced by $35 (you will get $80).
If the order contains other items not originally purchased with the “B4G2" discount code, the refund amount will be reduced by the proportional discounted amount across all products on the order regardless.
This is why it makes sense to order additional items not part of the Buy 4, Get 2 discount as a separate order.
At ORTTU we want to make your shopping experience as easy and convenient as possible.
To help you determine the right size for you, we have included a handy sizing chart for each ORTTU piece featured on our website.
You can locate the sizing chart underneath the “Add to Bag” button for the item you’re interested in purchasing.
Simply click on “Sizing” and you will get a quick snippet about the model and specific piece. Directly below, you will find a link to the sizing chart (in inches).
The sizing chart includes easy to follow, precise instructions on how to measure yourself. We want to leave no room for error!
If you still feel like you’d like some help deciding on a size, feel free to reach out to our expert team at info@orttu.com or via our live chat.
We make exchanges and returns a breeze so, if you’re not pleased with the way your ORTTU piece fits you, we will get you figured out in no time and with minimal hassle!
As long as you purchase your ORTTU Fashion through www.ORTTU.com, you’re good to go.
We are pleased to offer over 50 different payment methods including:
Visa, MasterCard, American Express, Delta, Visa Electron, PayPal, Apple Pay, Google Pay, Amazon checkout.
AfterPay, Klarna, ShopPay, Sezzle, Affirm.
Alipay (only available to China Mainland, Taiwan Region, Hong Kong SAR and Macau SAR)
UnionPay (only available to China Mainland, Taiwan Region, Hong Kong SAR and Macau SAR)
JCB (only available to Japan)
iDEAL (only available to The Netherlands)
Sofortbanking (only available to Germany, Austria, Switzerland and Belgium)
We now also accept following cryptocurrencies: Bitcoin, Ethereum, Dogecoin, Litecoin, Bitcoin Cash, DAI and USDC.
Please note that for payments using Cryptocurrencies we can only offer exchanges and no refunds.
We currently offer 95 different currencies for your convenience.
We now also accept following cryptocurrencies: Bitcoin, Ethereum, Dogecoin, Litecoin, Bitcoin Cash, DAI and USDC.
Please note that for payments using Cryptocurrencies we can only offer exchanges and no refunds.
We currently sell our products exclusively through this website and thru our New York flagship store.
We are sorry that your item is currently out of stock.
If you would like to get notified when it comes back, simply go to the product page and click on the “Notify me when back in stock” button.
You will get a notification via email or SMS when your item is back in stock.
If you saw an ORTTU piece on our social media channels and can’t find it on our website, chances are it is an item from an old collection which is no longer being produced.
We are sorry that you won’t be able to get it but hey, we have to make room for new and exciting ORTTU pieces. We bet you’ll find something you’ll love here.
You can create an ORTTU Customer Account here.
When you access your account you will be able to see your ORTTU Shopping History.
No worries, if you forgot your password, simply click on the “Forgot your password?” link in our login page.
At this time we do not offer this option.
This status simply means we have successfully received your order and it is being processed by our team.
Once your order is shipped, the order status will change to “Fulfilled” and you will receive an email notification with a tracking number.
Don’t worry, “Unfulfilled” does not last long around here.
If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com
Once an order is submitted, verified and processed successfully, an automated confirmation email is generated and sent within 10 minutes.
During high volume times, we may take a bit longer to send out your order confirmation. In these instances, your confirmation and/or tracking information should be sent out within a 48 hour window.
If you have not received an order confirmation email after this window, please contact us so that we may look into this for you. It is possible that your order didn’t go through or it may just be that you entered your email address incorrectly. Kindly wait until the 48-hour window has elapsed before contacting our team.
Did you get charged? You can rest assured that your order was successfully processed (even in the momentary absence of a confirmation email).
Shoot us an email at info@orttu.com and someone will get back to you ASAP and definitely within a 24 hour window.
Help us help you! Please include any relevant details in your email (order number, pictures, etc) so that we may best assist you.
While we appreciate that you want to be an ORTTU reseller, we do not currently have a reseller or wholesale program.
Please email us at info@orttu.com with any pertinent information. We will be in touch if we decide to go down that path!
Please send an email to info@orttu.com. Someone will be in touch if and when the opportunity for a collaboration arises.
Our team is growing rapidly! Please keep an eye on this page for upcoming openings.
We are sorry if we are cluttering your mailbox. That’s just the worst!
To unsubscribe you can click on the Unsubscribe link at the bottom of any of our emails OR simply go to our website, scroll down to the bottom and click on E-mail Unsubscribe.
Please send your requests to info@orttu.com and someone will be in touch ASAP.
We ship worldwide to 190+ countries.
To change to your country and currency scroll up to the top of any page and select the SHIP TO: COUNTRY selector on the left side.
We offer Express Shipping on all orders regardless of your geographical location.
Your order is processed as soon as it comes in! If your order is placed before 1pm EST, your package will leave our warehouse in New York on the same day.
Orders within the US are shipped using Fedex Express for $9.95 and will arrive to your address in 1-2 business days.
Orders outside the US are shipped using DHL Express for $19.95 and will arrive to your address in 2-4 business days.
Fear not! We have taken care of all import duties, taxes, and custom fees for you. The price you see at checkout is the price you will pay. No surprises! Though 99% of companies won’t do this, we LOVE going the extra mile for our clients.
We understand that speed is of the essence when it comes to getting to enjoy your pieces.
Your order is processed as soon as it comes in! If your order is placed before 1pm EST, your package will leave our warehouse in New York on the same day.
Orders within the US are shipped using Fedex Express and will arrive to your address in 1-2 business days.
Orders outside the US are shipped using DHL Express and will arrive to your address in 2-4 business days.
At ORTTU, we care about the wellbeing of our staff. Our warehouse team rests on weekends and national holidays, so orders placed then would be shipped the following business day.
P.O. Boxes are not an option at this time.
As soon as your order leaves our warehouse, you will receive a shipping notification email with a tracking link so that you can keep an eye on the adventures of your ORTTU treasures.
Our team moves quickly to get your order shipped out ASAP, which means that we don’t have much time to change the address. If you need to correct your address please contact us as fast as possible at info@orttu.com
Enjoy free returns worldwide.
Need to return your ORTTU piece? Send us an email to info@orttu.com and note the order number and whether you would like a refund or exchange an item.
International Customers:
We don’t play favourites, so hassle free returns are available for you international lovelies too!
Head to our International Returns Page, fill out the form and we will be in touch super fast to help you with the next steps.
If you don’t love the fit of your ORTTU piece, you have a 14 days window from the date of order to send it back to us.
Please note, unwanted items must be returned unworn, undamaged, and unused. Item must be returned with all tags attached in the original packaging in which it was received.
Shipping costs and shipping insurance on the original order (which include duties and taxes) are not refundable. Refunds are issued to the original payment method on the order, which may include gift cards if one was used.
Final sale items are not eligible for refund, store credit, or exchange. Please note that all final sale items sent back without prior authorization will be considered forfeited, and will be handled at ORTTU's sole discretion.
If you purchase an ORTTU piece and it’s just not the right size for you, we will gladly exchange it for you. Please note you can only exchange for the same item in a different size.
Items must be returned unworn, undamaged, and unused. Item must be returned with all tags attached in the original packaging in which it was received.
We get it, once you return your merch, you want your money back ASAP, which is why we make every effort to ensure a prompt refund for you.
ORTTU returns are processed within 14 days of either a Cancellation or a Return.
You will receive a confirmation email once your return has been processed and your account has been credited.
Please note, refunds may only be issued to the account used for payment.
Yes, but your refund amount for each item will be proportionally reduced to store credit and not your original payment method. When you purchase items as a Buy Four Get Two Free offer, the discount reflecting the price of the lowest-priced item is proportionally applied to each eligible item.
If any item is returned, the refund to store credit will be equal to the original price of the item reduced by the proportional discounted amount.
Here are some examples:
If your qualifying items are $290, $290, $135, and $115, you will receive the lowest cost items ($135 $115) for free.
The refund will spread proportionally across all four items. Both of the $290 items will be reduced the same way by $86 each(you will get $204-$204), the $135 item will be reduced by $40 (you will get $95), and the $115 item will be reduced by $35 (you will get $80).
If the order contains other items not originally purchased with the “B4G2" discount code, the refund amount will be reduced by the proportional discounted amount across all products on the order regardless.
This is why it makes sense to order additional items not part of the Buy 4, Get 2 discount as a separate order.
At ORTTU we want to make your shopping experience as easy and convenient as possible.
To help you determine the right size for you, we have included a handy sizing chart for each ORTTU piece featured on our website.
You can locate the sizing chart on the the “Size & Fit” button for the item you’re interested in purchasing.
The sizing chart includes easy to follow, precise instructions on how to measure yourself.
If you still feel like you’d like some help deciding on a size, feel free to reach out to our expert team at info@orttu.com or via our live chat.
We make exchanges and returns a breeze so, if you’re not pleased with the way your ORTTU piece fits you, we will get you figured out in no time and with minimal hassle!