Worldwide Express Shipping & Returns
F.A.Q
We ship worldwide to 190+ countries.
To change to your country and currency scroll up to the top of any page and select the SHIP TO: COUNTRY selector on the left side.
We offer Express Shipping on all orders regardless of your geographical location.
Your order is processed as soon as it comes in! If your order is placed before 1pm EST (Monday - Friday), your package will leave our warehouse in New York on the same day.
Orders within the US are shipped using Fedex Express for $12.95 and will arrive to your address in 1-2 business days.
Orders outside the US are shipped using DHL Express for $24.95 and will arrive to your address in 2-4 business days.
Fear not! We have taken care of all import duties, taxes, and custom fees for you. The price you see at checkout is the price you will pay. No surprises! Though 99% of companies won’t do this, we LOVE going the extra mile for our clients.
We understand that speed is of the essence when it comes to getting to enjoy your pieces.
Your order is processed as soon as it comes in! If your order is placed before 1pm EST, your package will leave our warehouse in New York on the same day.
Orders within the US are shipped using Fedex Express and will arrive to your address in 1-2 business days.
Orders outside the US are shipped using DHL Express and will arrive to your address in 2-4 business days.
At ORTTU, we care about the wellbeing of our staff. Our warehouse team rests on weekends and national holidays, so orders placed then would be shipped the following business day.
P.O. Boxes are not an option at this time.
As soon as your order leaves our warehouse, you will receive a shipping notification email with a tracking link so that you can keep an eye on the adventures of your ORTTU treasures.
Our team moves quickly to get your order shipped out ASAP, which means that we don’t have much time to change the address. If you need to correct your address please contact us as fast as possible at info@orttu.com
Price adjustments can be made within a 7 day time period from when the order is placed
We do not offer price adjustments for items that are purchased at a sale or marked down price
We do not offer price adjustments to match other retailers
20 Day Free Exchanges
Exchanges are easy, timely, and free for 20 days after the order date. We will pay for the return label and the cost of shipping the new items to you. You will be able to download a pre-paid shipping label from our returns portal here. For international orders, please use our international returns platform.
(Or, if you received a damaged or defective item, call us at +1 (888) 342-0145 or email us at info@orttu.com. We'll take care of you.)
14 Day Returns
Items returned within 14 days of their original shipment date will be eligible for a refund to their original payment method or store credit.
Items beyond the 14-day policy have up to 20 days to receive store credit or be exchanged for another item of the same value free of charge.
All items must be unwashed and unworn and returned in the original ORTTU pouch (colored cloth bag), in order to receive a refund or credit in any form. Items that do not meet these basic requirements are not eligible.
If you're submitting a return for store credit or an exchange, the shipping label & restocking fee are free of charge. For refunds to your original payment method, we deduct a shipping label fee. (This covers the cost of the shipping label we email you.)
The cost to return is based on the weight of the return and is quoted during the process of creating a return. The return shipping label fee will be deducted from the total amount while exchanges are free. Please only use our pre-paid return labels. (This enables us to track your items.) We are unable to refund lost returns using labels other than our own.
Shipping costs and shipping insurance on the original order (which include duties and taxes) are not refundable.
Refunds are issued to the original payment method on the order, which may include gift cards if one was used.
Orders made online can be returned to our New York store location within 14 days for a refund to your original payment method only.
If you want to exchange an online order at our New York store, we will first have to refund you the original item(s) and then place a new order at the store location.
Orders made at our New York store location can only be returned or exchanged in-store and not online.
Final sale items are not eligible for refund, store credit, or exchange. Please note that all final sale items sent back without prior authorization will be considered forfeited and will be handled at ORTTU's sole discretion.
Third-Party Retailers: Unfortunately, we cannot accept returns or exchanges from our third-party partners online or in stores. Items purchased from third-party retailers or specialty stores must be returned to the store from which it was purchased.
To mail it in:
1 Head over to our Returns & Exchanges page here. (For International orders click here)
2 Fill out the Order Number and Zip Code fields.
3 Select the item(s) you'd like to return and specify the return reason(s).
4 Select your refund preference.
5 Print out the label provided in your return confirmation email and send back your item(s)
Make sure to only use our pre-paid return labels so we can make sure to track your items. We are unable to refund lost returns using labels other than our own.
ORTTU reserves the right to refuse returns that do not meet our return requirements.
This includes, but is not limited to, merchandise that does not comply with our return policy is worn or washed, exhibits indicators of use for photoshoots or production use only, or if we identify an unreasonable, repetitive return pattern associated with your account.
We get it, once you return your merch, you want your money back ASAP, which is why we make every effort to ensure a prompt refund for you.
ORTTU returns are processed within 14 days of either a Cancellation or a Return.
You will receive a confirmation email once your return has been processed and your account has been credited.
Please note, refunds may only be issued to the account used for payment.
Yes, but your refund amount for each item will be proportionally reduced to store credit and not your original payment method. When you purchase items as a Buy Four Get Two Free offer, the discount reflecting the price of the lowest-priced item is proportionally applied to each eligible item.
If any item is returned, the refund to store credit will be equal to the original price of the item reduced by the proportional discounted amount.
Here are some examples:
If your qualifying items are $290, $290, $135, and $115, you will receive the lowest cost items ($135 $115) for free.
The refund will spread proportionally across all four items. Both of the $290 items will be reduced the same way by $86 each(you will get $204-$204), the $135 item will be reduced by $40 (you will get $95), and the $115 item will be reduced by $35 (you will get $80).
If the order contains other items not originally purchased with the “B4G2" discount code, the refund amount will be reduced by the proportional discounted amount across all products on the order regardless.
This is why it makes sense to order additional items not part of the Buy 4, Get 2 discount as a separate order.
At ORTTU we want to make your shopping experience as easy and convenient as possible.
To help you determine the right size for you, we have included a handy sizing chart for each ORTTU piece featured on our website.
You can locate the sizing chart underneath the “Add to Bag” button for the item you’re interested in purchasing.
Simply click on “Sizing” and you will get a quick snippet about the model and specific piece. Directly below, you will find a link to the sizing chart (in inches).
The sizing chart includes easy to follow, precise instructions on how to measure yourself. We want to leave no room for error!
If you still feel like you’d like some help deciding on a size, feel free to reach out to our expert team at info@orttu.com or via our live chat.
We make exchanges and returns a breeze so, if you’re not pleased with the way your ORTTU piece fits you, we will get you figured out in no time and with minimal hassle!
As long as you purchase your ORTTU Fashion through www.ORTTU.com, you’re good to go.
We are pleased to offer over 50 different payment methods including:
Visa, MasterCard, American Express, Delta, Visa Electron, PayPal, Apple Pay, Google Pay, Amazon checkout.
AfterPay, Klarna, ShopPay, Sezzle, Affirm.
Alipay (only available to China Mainland, Taiwan Region, Hong Kong SAR and Macau SAR)
UnionPay (only available to China Mainland, Taiwan Region, Hong Kong SAR and Macau SAR)
JCB (only available to Japan)
iDEAL (only available to The Netherlands)
Sofortbanking (only available to Germany, Austria, Switzerland and Belgium)
We now also accept following cryptocurrencies: Bitcoin, Ethereum, Dogecoin, Litecoin, Bitcoin Cash, DAI and USDC.
Please note that for payments using Cryptocurrencies we can only offer exchanges and no refunds.
