20 Day Free Exchanges
Exchanges are easy, timely, and free for a period of 20 days after order date. We will pay for the return label and the cost to ship the new items to you. You will be able to download a prepaid shipping label from our returns portal here.
For international orders please use our international returns platform.
14 Day Returns
Items returned within 14 days of their original shipment date will be eligible for a refund to their original payment method or store credit.
Items that are beyond the 14-day policy have up to 20 days to receive store credit or be exchanged for another item free of charge.
Please note all items must be unwashed and unworn in order to receive credit in any form. Items that do not meet these requirements are not eligible.
If you’re submitting a return for store credit or an exchange, the shipping label & restocking fee is free of charge.
For refunds to your original payment method we deduct a shipping label fee. (This covers the cost of the shipping label we email you.) The cost to return is based on the weight of the return and is quoted during the process of creating a return. The return shipping label fee will be deducted from the total amount while exchanges are free.
Received a damaged or defective item? Give us a call or email us at info@orttu.com - we'll take care of you.
Shipping costs and shipping insurance on the original order (which include duties and taxes) are not refundable. Refunds are issued to the original payment method on the order, which may include gift cards if one was used.
Orders made online can be returned to our New York store location for a refund to your original payment medhod only. If you want to exchange an online order at our New York store we will first have to refund you the oringnal item(s) and then place an entirely new order at the store location.
Orders made at our New York store location can only be returned or exchanged in store and not online.
Final sale items are not eligible for refund, store credit, or exchange. Please note that all final sale items sent back without prior authorisation will be considered forfeited, and will be handled at ORTTU's sole discretion.
Third Party Retailers: Items purchased from third party retailers or specialty stores must be returned to the store in which it was purchased. Unfortunately, we do not accept returns or exchanges from our third party partners online or in stores.
To mail it in:
1 Head over to our Returns & Exchanges page here. (For International orders click here)
2 Fill out the Order Number and Zip Code fields.
3 Select the item(s) you’d like to return and specify the return reason(s).
4 Select your refund preference.
5 Print out the label provided in your return confirmation email and send back your item(s)
Make sure to only use our pre-paid return labels so we can make sure to track your items. We are unable to refund lost returns using labels other than our own.
ORTTU reserves the right to refuse returns that do not meet our return requirements. This includes, but is not limited to, merchandise that does not comply with our return policy, is worn or washed, exhibits indicators of use for photoshoots or production use only, or if we identify an unreasonable, repetitive return pattern associated with your account.