Privacy Policy

Last updated: October 10, 2025

At ORTTU, privacy is part of individuality. This Policy explains how we collect, use, disclose, and protect information when you visit orttu.com, use our mobile applications, or purchase our products.

1. Who We Are

ORTTU Online LLC (“ORTTU,” “we,” “us,” or “our”)
📧 info@orttu.com
📬 175 SW 7th St, STE 1517, Miami, FL 33130, United States

2. Scope

This Policy covers personal information collected through our website, mobile applications (iOS and Android), SMS programs, and customer support.
It does not cover third-party websites or services we do not control (see “Links to Other Sites”).

3. Mobile App Privacy

This Policy also applies to the ORTTU mobile applications available on iOS and Android. The app collects and uses certain information to operate properly and improve your experience.

a. Information Collected Through the App

In addition to the information described elsewhere in this Policy, our apps may collect:

  • Device and usage data: device type, operating system, app version, crash logs, and diagnostic data.

  • Identifiers: device ID, push notification token, or advertising ID (for analytics and attribution).

  • Location data: approximate location, if enabled on your device, to provide localized content or shipping options.

  • App analytics: through partners such as Google Firebase, Meta SDK, or similar tools to measure engagement and troubleshoot performance.

b. How We Use Mobile Data

We use app-collected data to:

  • Maintain and improve app functionality and performance

  • Send push notifications (if you opt in)

  • Analyze usage and resolve errors

  • Personalize content and promotions

  • Prevent fraud and ensure app security

c. Managing Your Preferences

You may control your app privacy settings at any time:

  • Disable push notifications or location access via your device settings.

  • On iOS, manage tracking under Settings → Privacy & Security → Tracking.

  • On Android, manage ad personalization under Settings → Google → Ads → Opt out of Ads Personalization.

We do not sell or rent information collected through our apps. All rights described in this Privacy Policy—including access, deletion, and opt-out rights—apply equally to app users.

4. Information We Collect

We collect personal information to fulfill orders, communicate with customers, and improve your experience.

a. Information You Provide

  • Name, email, phone number, billing/shipping address

  • Payment details (processed securely by payment providers; we do not store full card data)

  • Account login details (if you create one)

  • Communications, feedback, or customer service inquiries

  • SMS subscription information

b. Information Collected Automatically

  • IP address, browser, and device identifiers

  • Pages viewed, referring URLs, and on-site activity

  • Cookies, pixels, and similar tracking technologies

c. Information from Third Parties

  • Payment and fulfillment partners

  • Advertising and analytics providers (e.g., Meta, Google, Shopify)

  • Purple Dot for pre-orders (see below)

5. How We Use Your Information

  • Process and deliver orders

  • Communicate about purchases, updates, and support

  • Provide SMS and email notifications (with your consent)

  • Improve products, marketing, and site performance

  • Prevent fraud and ensure security

  • Comply with legal obligations

You can unsubscribe from marketing emails any time or reply STOP to texts.

6. Cookies & Third-Party Pixels

We use first-party and third-party cookies, pixels, tags, and similar technologies to operate our site and measure performance.
They help us:

  • Remember preferences and shopping carts

  • Analyze traffic and performance

  • Deliver relevant ads and recommendations

Some partners may combine browsing data with information from other sources to provide analytics or advertising services.

Your choices:

7. Purple Dot Pre-Orders

We partner with Purple Dot to manage pre-orders. When you use this feature, your information is shared with Purple Dot to process your order.
Purple Dot’s privacy policy governs their handling of your data.

8. SMS / MMS Mobile Messaging Marketing

By subscribing to ORTTU text notifications, you agree to receive recurring automated marketing messages at the phone number provided.
Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help.

We use your information solely to send messages and manage your subscription. Data may be shared with messaging vendors or carriers as needed to deliver messages.
We do not sell or rent phone numbers collected through our SMS program.
We may disclose information if required by law or to protect rights and property.

9. Disclosure of Information

We share data only with trusted service providers under confidentiality agreements, including:

  • Shopify and Shopify Payments

  • Global-e, which acts as the Merchant of Record for all non-U.S. orders placed on orttu.com.
    Global-e handles international checkout, payment processing, local currency conversion, tax, and customs compliance.
    Your personal information (such as name, email, shipping address, payment data, and—where required—identity or customs information) may be shared with Global-e, its affiliates, carriers, customs brokers, and other providers to fulfill your order.
    Global-e stores and processes data primarily in the European Economic Area (EEA) and relies on Standard Contractual Clauses and similar safeguards for international transfers.
    For more details on how Global-e handles your data, please review their Consumer Privacy Policy.

  • Shipping and logistics partners

  • Payment processors (PayPal, Klarna, etc.)

  • Advertising and analytics providers (Google, Meta, TikTok)

  • IT, legal, and accounting professionals

We do not sell personal information for monetary gain.
Certain advertising or analytics uses may qualify as a “sale” or “sharing” under California law. You can opt out below.

10. Do Not Sell or Share My Personal Information

If you are a California resident, you have the right to direct us not to sell or share your personal information for advertising purposes.

ORTTU does not sell personal information for monetary value; however, some advertising or analytics partnerships may be considered a “sale” or “sharing” under California law.

To opt out, please contact us at info@orttu.com with the subject line “California Opt-Out.”
We also honor Global Privacy Control (GPC) browser signals as valid opt-out requests.

11. Your California Privacy Rights (CCPA / CPRA)

California residents have the following rights:

  • Right to Know / Access – Request the categories and specific pieces of personal information we have collected, including sources and purposes.

  • Right to Delete – Request deletion of personal information (subject to legal exceptions).

  • Right to Correct – Request correction of inaccurate information.

  • Right to Opt-Out of Sale or Sharing – Direct us not to sell or share personal information for advertising.

  • Right to Limit Use of Sensitive Information – Restrict use to essential purposes.

  • Right to Non-Discrimination – You won’t be penalized for exercising these rights.

To exercise your rights: Email info@orttu.com.
We confirm receipt within 10 days and respond within 45 days (extensions up to 90 days permitted with notice). Verification of identity may be required.

12. International Users (GDPR)

If you are located in the EEA, United Kingdom, or Switzerland, you have rights to:

  • Access, correct, delete, or restrict processing of personal data

  • Data portability

  • Object to certain processing

  • Withdraw consent at any time

To exercise these rights, contact info@orttu.com.
We rely on contract performance, legitimate interests, consent, and legal obligations as our bases.
Data may be processed in the United States or by Global-e (as Merchant of Record for non-U.S. orders) under appropriate safeguards such as Standard Contractual Clauses.

13. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including:

  • Fulfilling and supporting orders

  • Maintaining business and accounting records

  • Meeting legal, tax, and regulatory obligations

  • Detecting and preventing fraud or misuse

  • Managing ongoing customer relationships and marketing preferences

We may retain customer contact details, order history, and account information for several years—or as long as you maintain an active relationship with us—unless you request deletion.

You may request deletion of your personal information at any time by contacting info@orttu.com.
We may continue to retain certain records as required by law or for legitimate business purposes (such as bookkeeping or fraud prevention).

14. Security

We use industry-standard security measures including SSL/TLS encryption, restricted access, and continuous monitoring.
No system is perfectly secure, but we take reasonable precautions to protect your information.

15. Children’s Privacy

Our website and mobile applications are not directed to individuals under 16 years of age, and we do not knowingly collect personal information from anyone under 13 years old (or under 16 in jurisdictions where that is the applicable age of digital consent).

If we learn that we have collected personal information from a minor without parental consent, we will promptly delete such information.
If you believe a child has provided us personal information, please contact info@orttu.com.

16. Changes to This Policy

We may update this Policy from time to time. Updates will appear here with a new “Last updated” date.
Significant changes may also be announced via email or on-site notice.
Your continued use of the website or app after updates means you accept the revised Policy.

17. Contact Us

ORTTU Online LLC
📧 info@orttu.com
📬 175 SW 7th St, STE 1517, Miami, FL 33130, United States