Worldwide Express Shipping & Returns
F.A.Q
We ship worldwide to 190+ countries.
To change to your country and currency scroll up to the top of any page and select the SHIP TO: COUNTRY selector on the left side.
We offer both standard and overnight Shipping on all orders in the US (excluding Puerto Rico - standard shippping only) and standard shipping outside the US.
Your order is processed as soon as it comes in! If your order is placed before 1pm EST (Monday - Friday), your package will leave our warehouse in New York on the same day.
Orders within the US (excluding Puerto Rico) are shipped using FedEx. The most popular method is Express Priority Delivery ($12.95). However, we also offer expedited shipping at checkout. Please note that orders to Puerto Rico are shipped using USPS
Orders outside the US are shipped using DHL Express for $24.95 and will arrive at your address in 2-4 business days.
Fear not! We have taken care of all import duties, taxes, and custom fees for you. The price you see at checkout is the price you will pay. No surprises! Though 99% of companies won’t do this, we LOVE going the extra mile for our clients.
We understand that speed is of the essence when it comes to getting to enjoy your pieces.
Your order is processed as soon as it comes in! If your order is placed before 1pm EST, your package will leave our warehouse in New York on the same day.
Orders within the US are shipped using Fedex Express and will arrive to your address in 1-2 business days.
Orders outside the US are shipped using DHL Express and will arrive to your address in 2-4 business days.
At ORTTU, we care about the wellbeing of our staff. Our warehouse team rests on weekends and national holidays, so orders placed then would be shipped the following business day.
P.O. Boxes are not an option at this time.
As soon as your order leaves our warehouse, you will receive a shipping notification email with a tracking link so that you can keep an eye on the adventures of your ORTTU treasures.
Our team moves quickly to get your order shipped out ASAP, which means that we don’t have much time to change the address. If you need to correct your address please contact us as fast as possible at info@orttu.com
Price adjustments can be made within a 7 day time period from when the order is placed
We do not offer price adjustments for items that are purchased at a sale or marked down price
We do not offer price adjustments to match other retailers
20 Day Free Exchanges
Exchanges are easy, timely, and free for 20 days after the order date. We will pay for the return label and the cost of shipping the new items to you. You will be able to download a pre-paid shipping label from our returns portal here. For international orders, please email us at info@orttu.com.
(Or, if you received a damaged or defective item, call us at +1 (888) 342-0145 or email us at info@orttu.com. We'll take care of you.)
14 Day Returns
Items returned within 14 days of their original shipment date will be eligible for a refund to their original payment method or store credit.
Items beyond the 14-day policy have up to 20 days to receive store credit or be exchanged for another item of the same value free of charge.
All items must be unwashed and unworn and returned in the original ORTTU pouch (colored cloth bag), in order to receive a refund or credit in any form. Items that do not meet these basic requirements are not eligible.
If you're submitting a return for store credit or an exchange, the shipping label & restocking fee are free of charge. For refunds to your original payment method, we deduct a shipping label fee. (This covers the cost of the shipping label we email you.)
The cost to return is based on the weight of the return and is quoted during the process of creating a return. The return shipping label fee will be deducted from the total amount while exchanges are free. Please only use our pre-paid return labels. (This enables us to track your items.) We are unable to refund lost returns using labels other than our own.
Shipping costs and shipping insurance on the original order (which include duties and taxes) are not refundable.
Refunds are issued to the original payment method on the order, which may include gift cards if one was used.
Orders made online can be returned to our New York store location within 14 days for a refund to your original payment method only.
If you want to exchange an online order at our New York store, we will first have to refund you the original item(s) and then place a new order at the store location.
Orders made at our New York store location can only be returned or exchanged in-store and not online.
Final sale items are not eligible for refund, store credit, or exchange. Please note that all final sale items sent back without prior authorization will be considered forfeited and will be handled at ORTTU's sole discretion.
Third-Party Retailers: Unfortunately, we cannot accept returns or exchanges from our third-party partners online or in stores. Items purchased from third-party retailers or specialty stores must be returned to the store from which it was purchased.
To mail it in:
1 Head over to our Returns & Exchanges page here. (For International orders, please email us at info@orttu.com)
2 Fill out the Order Number and Zip Code fields.
3 Select the item(s) you'd like to return and specify the return reason(s).
4 Select your refund preference.
5 Print out the label provided in your return confirmation email and send back your item(s)
Make sure to only use our pre-paid return labels so we can make sure to track your items. We are unable to refund lost returns using labels other than our own.
ORTTU reserves the right to refuse returns that do not meet our return requirements.
This includes, but is not limited to, merchandise that does not comply with our return policy is worn or washed, exhibits indicators of use for photoshoots or production use only, or if we identify an unreasonable, repetitive return pattern associated with your account.
We get it, once you return your merch, you want your money back ASAP, which is why we make every effort to ensure a prompt refund for you.
ORTTU returns are processed within 14 days of either a Cancellation or a Return.
You will receive a confirmation email once your return has been processed and your account has been credited.
Please note, refunds may only be issued to the account used for payment.
Yes, you can return items for store credit.
Please note that the store credit amount for each item will be proportionally reduced, to include the free item(s).
If any item is returned from a Buy Two, Get One Free or a Buy Four, Get Two Free sale, for example, the store credit will be equal to the original price of the item reduced by the proportional discounted amount.
Here is an example:
If you purchased two items, both at $200, and got another item free, at $100 value, in a Buy Two, Get One Free sale, you will have received the lowest-cost item ($100) for free.
Your store credit will then be spread proportionally across all three items.
This means that both of the $200 items will be reduced by $66.6 each (you will get $133.40 for each of these items) and the $100 item will be reduced by $33.3 (you will get $66.70).
If a single order contains one or more items to which a discount code and been applied, and one or more items to which no discount code has been applied, the refund amount will be automatically reduced by the proportional discounted amount across all products on the order regardless.
For this reason, we recommend that you purchase items using a discount code separately from orders in which you do not intend to use a discount code.
At ORTTU we want to make your shopping experience as easy and convenient as possible.
To help you determine the right size for you, we have included a handy sizing chart for each ORTTU piece featured on our website.
You can locate the sizing chart underneath the “Add to Bag” button for the item you’re interested in purchasing.
Simply click on “Sizing” and you will get a quick snippet about the model and specific piece. Directly below, you will find a link to the sizing chart (in inches).
The sizing chart includes easy to follow, precise instructions on how to measure yourself. We want to leave no room for error!
If you still feel like you’d like some help deciding on a size, feel free to reach out to our expert team at info@orttu.com or via our live chat.
We make exchanges and returns a breeze so, if you’re not pleased with the way your ORTTU piece fits you, we will get you figured out in no time and with minimal hassle!
As long as you purchase your ORTTU Fashion through www.ORTTU.com, you’re good to go.
We are pleased to offer over 50 different payment methods including:
Visa, MasterCard, American Express, Delta, Visa Electron, PayPal, Apple Pay, Google Pay, Amazon checkout.
AfterPay, Klarna, ShopPay, Sezzle, Affirm.
Alipay (only available to China Mainland, Taiwan Region, Hong Kong SAR and Macau SAR)
UnionPay (only available to China Mainland, Taiwan Region, Hong Kong SAR and Macau SAR)
JCB (only available to Japan)
iDEAL (only available to The Netherlands)
Sofortbanking (only available to Germany, Austria, Switzerland and Belgium)
We now also accept following cryptocurrencies: Bitcoin, Ethereum, Dogecoin, Litecoin, Bitcoin Cash, DAI and USDC.
Please note that for payments using Cryptocurrencies we can only offer exchanges and no refunds.
We currently offer 95 different currencies for your convenience.
We now also accept following cryptocurrencies: Bitcoin, Ethereum, Dogecoin, Litecoin, Bitcoin Cash, DAI and USDC.
Please note that for payments using Cryptocurrencies we can only offer exchanges and no refunds.
We currently sell our products exclusively through this website and thru our New York flagship store.
We are sorry that your item is currently out of stock.
If you would like to get notified when it comes back, simply go to the product page and click on the “Notify me when back in stock” button.
You will get a notification via email or SMS when your item is back in stock.
If you saw an ORTTU piece on our social media channels and can’t find it on our website, chances are it is an item from an old collection which is no longer being produced.
We are sorry that you won’t be able to get it but hey, we have to make room for new and exciting ORTTU pieces. We bet you’ll find something you’ll love here.
You can create an ORTTU Customer Account here.
When you access your account you will be able to see your ORTTU Shopping History.
No worries, if you forgot your password, simply click on the “Forgot your password?” link in our login page.
At this time we do not offer this option.
This status simply means we have successfully received your order and it is being processed by our team.
Once your order is shipped, the order status will change to “Fulfilled” and you will receive an email notification with a tracking number.
Don’t worry, “Unfulfilled” does not last long around here.
If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com
Once an order is submitted, verified and processed successfully, an automated confirmation email is generated and sent within 10 minutes.
During high volume times, we may take a bit longer to send out your order confirmation. In these instances, your confirmation and/or tracking information should be sent out within a 48 hour window.
If you have not received an order confirmation email after this window, please contact us so that we may look into this for you. It is possible that your order didn’t go through or it may just be that you entered your email address incorrectly. Kindly wait until the 48-hour window has elapsed before contacting our team.
Did you get charged? You can rest assured that your order was successfully processed (even in the momentary absence of a confirmation email).
Shoot us an email at info@orttu.com and someone will get back to you ASAP and definitely within a 24 hour window.
Help us help you! Please include any relevant details in your email (order number, pictures, etc) so that we may best assist you.
Please fill out our wholesale application here.
Please send an email to info@orttu.com. Someone will be in touch if and when the opportunity for a collaboration arises.
Our team is growing rapidly! Please keep an eye on this page for upcoming openings.
We are sorry if we are cluttering your mailbox. That’s just the worst!
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