Our team moves quickly to get your order shipped out ASAP, which means that we don’t have much time to change the address. If you need to correct your address please contact us as fast as possible at info@orttu.com

Occasionally a carrier will tag a package as delivered before it's been physically dropped off. Please check around your apartment block or house (e.g., lobby, outside hallway, front porch, side door, garage area, mailbox, and mail room) to make sure it’s not been left anywhere unexpected. Also, please ask any neighbors, housemates, and concierges (or coworkers, if delivered to work) if they received it for you. If your package still hasn’t turned up six hours after the delivery date and time shown in your tracking information, please contact us.

We know you’re excited to wear your new pieces—and we’re just as excited to get them to you.

Processing Time

Orders placed before 10 AM PST typically leave our San Diego fulfillment center the same day. Please allow 1–2 business days for us to carefully prepare and pack your items before they’re on their way.

U.S. Shipping

• Standard Delivery: Arrives 4–6 business days after processing
• Expedited Delivery: Arrives 2–3 business days after processing (if selected at checkout)

International Shipping

All international orders are shipped via DHL Express and usually arrive within 4–5 business days after dispatch.

A Note from Our Team

At ORTTU, we believe in taking care of our people. Our warehouse team rests on weekends and national holidays, so orders placed during those times will be processed on the next business day. If you have any questions, we’re here for you. Always.

If you receive an incorrect order or an item is missing, please email us at info@orttu.com. Our client care team will make sure you receive your items order ASAP.