Terms of service

Last updated: August 14, 2026

Overview

ORTTU Online LLC ("ORTTU," "we," "us" or "our") operates orttu.com and the related information, content, features, accounts, programs, products and services made available through it (the "Services"). The Services are powered by Shopify.

These Terms of Service, together with the policies and program terms incorporated by reference (collectively, the "Terms"), govern your use of the Services. They also form part of the terms applicable to purchases made through the Services, together with any terms presented by the applicable seller and merchant of record at checkout.

Please read these Terms carefully. They include important information about order acceptance, recurring memberships, returns, warranty disclaimers, limitations of liability and dispute terms.

By accessing or using the Services, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Services.

1. ORTTU, the seller and these Terms

ORTTU operates the Services, manages the ORTTU brand and is the controller responsible for the privacy practices described in our Privacy Policy. The seller and merchant of record for a purchase depends on the delivery destination:

• for orders delivered in the United States, the seller and merchant of record is WithReach LLC; and
• for orders delivered outside the United States, the seller and merchant of record is the applicable Global-e entity identified at checkout and in the order documentation.

In these Terms, "Seller" means WithReach LLC for orders delivered in the United States or the applicable Global-e entity identified for an order delivered outside the United States. ORTTU is not the seller or merchant of record unless checkout expressly identifies ORTTU Online LLC in that role.

The Seller is responsible for accepting the order, charging or arranging payment, issuing required sales documentation and performing the seller obligations allocated to it by law and the terms shown at checkout. ORTTU may support the shopping experience, customer service, fulfillment, returns and other order operations on the Seller's behalf.

If Seller terms presented at checkout conflict with these Terms on a matter specific to the sale, payment, import, delivery or return of an order, the Seller terms control for that matter, subject always to rights that cannot legally be waived. These Terms continue to govern your use of the Services and your relationship with ORTTU.

2. Eligibility and accounts

You must have the legal capacity to agree to these Terms. If you are under 18, you may shop only with the involvement of a parent or legal guardian and only where you and that parent or guardian have the legal capacity to complete the transaction. A parent or guardian who permits a minor to use the Services is responsible for supervising that use.

You may be asked to provide your name, email address, billing details, payment details and delivery address. You represent that information you provide is accurate, current and complete and that you have the right to provide it.

You are responsible for maintaining the security of your account and access credentials and for activity conducted through your account. Tell us promptly at info@orttu.com if you believe your account has been accessed without authorization. You may not transfer, sell or license your account to another person.

We may require reasonable verification or suspend access when needed to protect customers, prevent fraud, secure the Services or comply with law.

3. Products and availability

We make reasonable efforts to describe and display products accurately. Colors and appearance may vary from how they appear on your screen because of device type, display settings, lighting and other technical factors. Materials and production processes may also result in minor variations between pieces.

Measurements, model information and fit guidance are general references unless we expressly state otherwise. They do not guarantee that a particular size or fit will suit you.

Product descriptions, prices, availability and specifications may change before an order is accepted. We may discontinue a product or apply reasonable purchase limits. All products are subject to availability.

Nothing in this section limits a warranty, remedy or other right that cannot legally be excluded.

4. Orders and acceptance

When you place an order, you offer to purchase the selected items from the Seller under these Terms and any Seller terms shown at checkout. An automated order acknowledgement confirms receipt of your order but does not necessarily mean the Seller has accepted it. Unless the Seller terms state otherwise, a binding purchase contract is formed when the Seller or ORTTU on its behalf sends a dispatch confirmation or otherwise expressly confirms acceptance.

The Seller may decline or cancel an order for a legitimate reason, including product unavailability, suspected fraud, payment failure, a material pricing or description error, a shipping restriction, purchase-limit abuse or a legal requirement. If an order is declined or canceled after payment has been collected, the Seller will refund the affected amount to the original payment method, subject to normal payment-provider processing times and applicable law. We will use the contact details supplied with the order to notify you.

Review your order carefully before submitting it. Processing may begin quickly, so changes or cancellations cannot be guaranteed after fulfillment begins. This does not limit a cancellation or return right under applicable law or our Refund Policy.

Products purchased through the Services are intended for personal or household use. You may not purchase products for unauthorized commercial resale or export.

5. Prices, taxes and payment

Prices, discounts and promotions may change without notice before an order is placed. The amount shown at checkout when you submit the order, subject to correction of a clear error, is the amount offered for that transaction. Your order documentation will show the amount charged and identify the Seller where applicable.

Shipping charges, taxes, duties and import charges are displayed or explained at checkout when applicable. Whether duties and taxes are included in the price or may be payable separately depends on the destination and the terms shown at checkout. You are responsible for charges clearly disclosed before you complete the purchase and for charges that checkout clearly identifies as payable on delivery.

You represent that you are authorized to use the payment method supplied. You authorize the Seller, its payment providers and service providers acting for the transaction to authorize and charge the total shown at checkout. Payment authorization or collection does not by itself guarantee order acceptance. If an authorization is placed but the order is not accepted, the authorization may be released or the payment refunded under the payment provider's procedures.

Prices offered through the Services may differ from prices offered through other sales channels, subject to applicable law.

6. Shipping, delivery and risk

Available destinations, shipping options, rates, processing information and delivery estimates are described at checkout and in our Shipping Policy. Delivery dates are estimates unless expressly identified as guaranteed.

We and the Seller are not responsible for a delay caused by customs processing, severe weather, carrier disruption, labor disruption or another event outside reasonable control. If the Seller cannot ship within the time promised or required by law, it will provide any notice, choice, cancellation option or refund required by applicable law.

You are responsible for providing a complete and accurate delivery address. Contact us promptly if an address is wrong. We will try to help before fulfillment begins but cannot guarantee an address change after processing or dispatch.

Unless the Seller terms shown at checkout state a different lawful rule, title and risk of loss pass to you when the product is delivered to the delivery address or to a person you authorized to receive it. This does not affect your rights if a product is faulty, damaged, incorrect or not delivered.

7. Returns, exchanges and refunds

Returns, exchanges, refund eligibility, time limits, condition requirements, fees and procedures are described in our Refund Policy. The Refund Policy forms part of these Terms.

The Seller for the original order is responsible for the sales-law refund obligation. ORTTU may administer the return and customer service process on the Seller's behalf. Refunds are issued to the original payment method, gift card or other tender as described in the Refund Policy and required by law.

Nothing in these Terms or the Refund Policy limits rights or remedies you have for faulty, damaged, incorrect or undelivered products, or any cancellation, withdrawal, guarantee or refund right that cannot legally be excluded.

8. Insiders Club membership

ORTTU offers a recurring Insiders Club membership. Current membership options, pricing, billing frequency and benefits are presented before enrollment and are governed by the separate Insiders Club Terms and Conditions.

By enrolling, you authorize the party identified for the membership transaction and its payment provider to charge the disclosed recurring membership fee and applicable taxes at the stated frequency until you cancel. Instructions for managing and canceling a membership, the effect of cancellation and any refund rules are stated in the Insiders Club Terms and Conditions and the enrollment disclosures.

The Insiders Club Terms and Conditions supplement these Terms. If they conflict with these Terms on membership billing, renewal, cancellation, benefits or program credits, the Insiders Club Terms and Conditions control for that subject. These Terms govern all other use of the Services and purchases.

Changes to a recurring fee, billing frequency or another material membership term will apply prospectively. We will provide advance notice and obtain consent when required by law. Canceling a membership does not cancel an accepted merchandise order, and returning merchandise does not automatically cancel a membership.

9. Gift cards

Gift cards may be purchased and redeemed through eligible ORTTU sales channels, subject to the terms presented with the gift card and applicable law. Gift cards are not bank accounts or credit cards. They may not be redeemed for cash except where required by law and may not be resold or used for unauthorized commercial activity.

Treat a gift card code like cash. We are not responsible for unauthorized use after delivery of the code unless applicable law requires otherwise. Expiration dates, inactivity fees or other restrictions apply only if clearly disclosed and lawful.

If a refund is issued for an order paid in whole or in part by gift card, the gift-card portion will ordinarily be returned to a gift card or store credit unless applicable law or the Refund Policy requires another result.

10. Promotions, referrals and loyalty benefits

ORTTU may offer discount codes, referral rewards, loyalty points, promotional credits, gifts or other benefits. Additional rules presented with an offer or program form part of these Terms. If those rules conflict with these Terms on a matter specific to that offer or program, the specific rules control, subject to applicable law.

Unless an offer expressly states otherwise:

1. benefits are personal, non-transferable and may not be sold, exchanged for cash or combined with other offers;
2. eligibility, qualifying spend, exclusions, limits and expiration are determined under the terms disclosed for the offer or program;
3. taxes, shipping, returns, gift cards and other excluded amounts may not qualify toward a benefit;
4. points or rewards may be reversed when a qualifying order is canceled, returned, refunded or charged back; and
5. we may correct an error or suspend benefits connected with fraud, manipulation, duplicate accounts, unauthorized resale or other material misuse.

Loyalty points, referral rewards and promotional credits are not property, deposits or stored cash and have no cash value except where applicable law provides otherwise. We may change or end a program prospectively, with notice and preservation of accrued rights where required by law.

11. Reviews, customer content and feedback

If you submit a review, photograph, video, comment, testimonial, idea, suggestion or other content through or in connection with the Services ("User Content"), you retain any ownership rights you have in it. You grant ORTTU, its affiliates and service providers a non-exclusive, worldwide, royalty-free, transferable and sublicensable license to host, reproduce, adapt, publish, translate, distribute and display that User Content for operating, improving and promoting ORTTU, the Services and the products it concerns. The license lasts for the period allowed by law. You may ask us to stop future promotional use, but we may retain copies when required for legal, security, recordkeeping or platform-integrity purposes.

You represent that you own or control the rights needed to submit the User Content and grant this license. Reviews must reflect your honest opinion and actual experience. You must clearly disclose any material connection, incentive, gift or payment related to a review or endorsement.

Do not submit User Content that is unlawful, deceptive, defamatory, abusive, obscene, discriminatory or harmful; infringes intellectual-property, privacy, publicity or other rights; contains another person's personal information without permission; or contains malware or harmful code. Do not use a false identity or misrepresent the source of content.

We may moderate, reject or remove User Content that we reasonably believe violates these Terms, platform rules or law. We are not required to publish content, keep it confidential, pay for it or respond to it. Personal information connected with User Content is handled under our Privacy Policy.

12. Intellectual property

The Services and their content, including ORTTU trademarks, brand elements, text, graphics, photographs, product imagery, video, audio, software, page design and arrangement, are owned by or licensed to ORTTU, its affiliates or licensors and are protected by intellectual-property laws.

These Terms grant you a limited, revocable, non-exclusive and non-transferable right to access and use the Services for personal, non-commercial use. Except where law permits otherwise, you must not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, transmit, sell or commercially exploit material from the Services without prior written consent.

Nothing in these Terms grants a license or other right under any patent, trademark, copyright or other intellectual property of ORTTU, Shopify or another party except for the limited personal-use right stated above. All rights not expressly granted are reserved.

To report suspected infringement, email info@orttu.com with the subject IP NOTICE and include enough detail for us to identify the work, the material at issue, its location, your contact information and the basis for your claim.

13. Third-party services, tools and links

The Services may provide or link to tools, payment methods, content or services supplied by third parties. We do not necessarily control those third-party services.

To the fullest extent permitted by law, optional third-party tools are made available "as is" and "as available" without endorsement or warranties from ORTTU. Your use of a third-party service may be governed by that party's terms and privacy notice. Review them before use.

We are not responsible for evaluating or guaranteeing the accuracy, security, availability, content or practices of a third-party website or service. Nothing in this section excludes liability that cannot legally be excluded.

14. Relationship with Shopify

The Services are hosted and powered by Shopify, which supplies the ecommerce platform that enables ORTTU and the Seller to provide the online shopping experience. Shopify is not the seller or merchant of record for purchases made through the Services. The Seller identified at checkout is responsible for the sale.

To the fullest extent permitted by law, Shopify is not responsible for any aspect of a sale between you and the Seller, including a product, payment, delivery, refund, injury, damage or loss arising from that sale. You release Shopify and its affiliates from claims and liabilities arising solely from your purchase transaction with the Seller, except to the extent a claim results from Shopify's own conduct or cannot legally be released.

15. Privacy

ORTTU Online LLC is the business and controller responsible for the privacy practices described in our Privacy Policy. The Privacy Policy explains how personal information is collected, used and disclosed through the Services and how to exercise available privacy rights.

Shopify and the applicable Seller, payment provider and service providers may process personal information for their own purposes or on ORTTU's behalf, as described in the Privacy Policy and notices presented during the transaction. Shopify's own processing is also described in the Shopify Consumer Privacy Policy.

If these Terms conflict with the Privacy Policy on the collection, use or disclosure of personal information by ORTTU, the Privacy Policy controls for that matter.

16. Errors and corrections

Information on the Services may occasionally contain a typographical error, inaccuracy or omission relating to a product description, price, promotion, shipping charge, delivery estimate or availability.

We or the Seller may correct errors, update information or cancel an affected order. If an order is canceled because of an error after payment has been collected, the Seller will refund the affected amount to the original payment method. Nothing in this section limits a right or remedy that cannot legally be excluded.

17. Prohibited uses

You may use the Services only for lawful purposes. You must not use the Services, directly or indirectly:

1. for an unlawful, fraudulent or malicious purpose;
2. to violate an applicable law or another person's rights;
3. to infringe intellectual-property, privacy or publicity rights;
4. to harass, threaten, defame, discriminate against or harm a person;
5. to submit false, deceptive or misleading information;
6. to send spam or another unauthorized solicitation;
7. to impersonate a person or misrepresent an affiliation;
8. to upload malware, malicious code or harmful content;
9. to buy products for unauthorized commercial resale or use bots to defeat a purchase limit;
10. to collect, track or misuse another person's personal information;
11. to scrape, crawl, extract, train on, monitor, copy or access the Services through an automated system without our prior written permission, except for a public search engine acting under our published technical instructions or as law permits; or
12. to interfere with or bypass security controls, access restrictions, robot-exclusion measures or rate limits.

We may use reasonable technical measures to prevent prohibited access and may suspend or terminate access for a material violation.

18. Suspension and termination

You may stop using the Services at any time. We may suspend or terminate your access where reasonably necessary because of a material breach of these Terms, suspected fraud, security risk, legal requirement or discontinuation of the Services.

Suspension or termination of site access does not automatically cancel an accepted order or an Insiders Club membership. An order may be canceled only under the applicable order terms, with any required refund. A membership may be canceled under the Insiders Club Terms and Conditions. You remain responsible for amounts properly due.

Provisions concerning intellectual property, User Content, accrued payment obligations, warranties, liability, indemnity, severability, governing law and any terms that by their nature should survive will continue after termination.

19. Disclaimer of warranties

Product warranties, statutory guarantees and mandatory consumer rights remain unaffected.

Except for an express warranty and rights that cannot legally be excluded, the Services and general site content are provided "as is" and "as available." To the fullest extent permitted by law, ORTTU disclaims implied representations, warranties and conditions relating to the Services, including merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

We do not guarantee that the Services will always be uninterrupted, timely, secure or error-free. Some jurisdictions do not allow certain exclusions, so some or all of these exclusions may not apply to you.

Nothing in these Terms affects a statutory warranty, guarantee or consumer right that cannot be waived or excluded. Product-sale obligations remain with the Seller to the extent required by law and the Seller terms presented at checkout.

20. Limitation of liability

To the fullest extent permitted by law, ORTTU, its affiliates, officers, employees, agents, contractors, licensors and service providers, and Shopify and its affiliates, will not be liable for indirect, incidental, special, punitive, exemplary or consequential damages, or for lost profits, revenue, savings or data, arising from the Services, whether the claim is based in contract, tort, negligence, strict liability or another legal theory, even if advised that the damage was possible.

To the fullest extent permitted by law, ORTTU's aggregate liability for a claim relating only to use of the Services and not to a purchase will not exceed the greater of US $100 or the amount you paid directly to ORTTU for the Services during the 12 months before the event giving rise to the claim. Liability relating to a product sale is allocated to the Seller under applicable law and the Seller terms, except to the extent the claim results from ORTTU's own conduct.

These limits do not apply to liability that cannot legally be excluded or limited, including liability for fraud, fraudulent misrepresentation or willful misconduct, or death or personal injury caused by negligence where law prohibits that limitation. They do not limit a non-waivable product-liability, data-protection or consumer-protection right.

If a jurisdiction does not permit an exclusion or limitation, liability is limited only to the maximum extent permitted by its law.

21. Indemnity

To the extent permitted by law, if your intentional, unlawful or unauthorized use of the Services causes a third-party claim, you agree to indemnify ORTTU, Shopify and their respective affiliates, officers, employees, agents, contractors, licensors and service providers against the resulting losses, liabilities and reasonable legal fees.

We will notify you of a claim for which indemnity is sought. A delay in notice affects your obligation only to the extent it materially prejudices the defense. We may control the defense and settlement at our expense or, where law permits and the claim results from your conduct, at your reasonable expense. We will not agree to a settlement that imposes a non-monetary obligation on you without your consent, which must not be unreasonably withheld.

This section does not apply to the extent prohibited by consumer law and does not require you to indemnify a party for its own negligence, misconduct or violation of law.

22. Severability, waiver, agreement and assignment

If a provision of these Terms is unlawful, void or unenforceable, it will be enforced to the fullest extent permitted and the unenforceable portion will be severed. The remaining provisions remain effective.

A failure to exercise or enforce a right does not waive that right.

These Terms and the policies, Seller terms, promotion terms and program rules expressly incorporated by reference form the agreement concerning the Services and relevant transaction. They supersede prior communications concerning the same subject. They do not exclude a representation or right that cannot legally be excluded.

You may not transfer these Terms or your rights or obligations under them without our prior written consent. ORTTU may transfer its rights and obligations in connection with a merger, acquisition, reorganization, sale of assets or transfer to an affiliate, provided the transfer does not reduce a non-waivable right. The Seller may assign the purchase contract only as allowed by its terms and applicable law.

23. Governing law and disputes

These Terms and ORTTU's provision of the Services are governed by the laws of the State of Florida and applicable federal law, without regard to conflict-of-law rules.

Subject to any non-waivable right available to you, disputes with ORTTU arising from these Terms or the Services may be brought in the state or federal courts serving Miami-Dade County, Florida, and you and ORTTU consent to their jurisdiction. A dispute concerning the Seller's performance of a sale may also be governed by the Seller terms presented at checkout and applicable law.

If you are a consumer, this section does not deprive you of a mandatory protection under the law of the country, state or region where you live or of a right to bring proceedings in a court or forum available to you under that law.

Before filing a claim, you may contact us at info@orttu.com with the subject LEGAL so we can try to resolve it. This informal step is optional unless applicable law or another binding agreement requires it, and it does not pause a legal deadline.

24. Changes to these Terms

You can review the current version of these Terms on this page.

We may update these Terms to reflect changes to the Services, our practices or applicable law. We will post the revised Terms, update the stated date and provide additional notice where required. Unless a change is required by law or is more favorable to you, it applies prospectively and does not alter the terms governing an order already accepted.

Material changes to recurring membership billing, renewal or cancellation are governed by the notice and consent requirements in the Insiders Club Terms and Conditions and applicable law.

Your continued use of the Services after revised Terms become effective constitutes acceptance of the revised Terms. If you do not agree to a change, stop using the Services and manage any active membership under the Insiders Club Terms and Conditions.

25. Contact and notices

Questions about these Terms, legal notices and intellectual-property notices may be sent to info@orttu.com. Use the subject LEGAL for general legal notices or IP NOTICE for intellectual-property notices.

We usually reply to email inquiries within 1–2 business days. This is a service target, not a guarantee, and it does not extend or pause a legal, return, cancellation or dispute deadline.

ORTTU Online LLC
175 SW 7th St STE 1517
Miami, Florida 33130
United States
Email: info@orttu.com

We may send transaction-specific notices to the email or postal address supplied with your account or order. General notices may be posted through the Services. We will use additional notice or consent methods when required by law.

For our business identity, seller allocation and other contact routes, see Contact Information and Legal Notice.