20-day free exchanges

Eligible pieces may be exchanged free of charge within 20 days of delivery. We cover the prepaid return label and the shipping cost of your replacement. For international exchanges, start the request through our returns portal, then contact Customer Care. International exchanges are available for the same SKU in another colour or another eligible piece at the same price, where offered.

14-day returns

Standard returns for a refund to the original payment method must be requested within 14 days of delivery. The return cost is shown before you confirm and deducted from the refund. Returns for store credit are free. After 14 days and up to 20 days from delivery, eligible pieces may be exchanged or returned for store credit.

Standard returns must be unworn, unwashed and unaltered, with all original tags attached and the ORTTU cloth pouch included. Final-sale pieces and undergarments are not eligible under our standard return policy unless faulty, damaged or incorrect.

If your purchase is covered by EU or EEA consumer law, you may also have a separate 14-day statutory right to withdraw. Use our Withdraw from Contract (EU) function. Commercial return restrictions do not override a mandatory statutory right. Read the full Refund Policy.

For a standard return or exchange, visit our returns portal, enter the requested order details and select the eligible piece. Choose exchange, store credit or refund, review any return cost shown and follow the instructions to generate your trackable prepaid label.

For an international exchange, start in the portal and then contact Customer Care if the same-SKU, colour or same-price option you need is not shown. For an eligible EU or EEA statutory withdrawal, use the separate Withdraw from Contract (EU) function instead.

If your purchase is covered by EU or EEA consumer law, you may withdraw without giving a reason from the date of purchase until 14 days after receiving the goods. Use our Withdraw from Contract (EU) function and enter the order details requested.

After submitting the request, follow the return instructions and send the goods back within 14 days after notifying us. You may also email an unequivocal withdrawal statement to info@orttu.com with the subject WITHDRAWAL REQUEST. The full reimbursement rules and statutory exceptions are in our Refund Policy.

Final-sale pieces, gift cards, underwear and briefs, swimwear, pierced jewellery and personalised items are not eligible for a standard return or exchange. Worn, washed, altered or incomplete returns, including pieces sent without the original ORTTU pouch, may also be refused. Purchases from another retailer must be returned to that retailer.

If a piece is faulty, damaged or different from what you ordered, contact Customer Care. Final-sale and hygiene restrictions do not remove any mandatory rights that apply to your purchase.

Contact Customer Care first with your order number and clear photographs of the piece, packaging and shipping label. Keep the item and packaging while we review the issue, and do not send it back through the standard return flow unless instructed.

For a confirmed faulty, damaged, missing or incorrect item, ORTTU covers reasonable return and replacement costs. A request for prompt notice or photographs does not remove any statutory right.

After your return reaches the designated facility, allow approximately 5–7 business days for inspection and refund approval. Once approved, the refund is issued to the original payment method and you will receive a confirmation email.

Your bank or payment provider may need additional time to post the funds. If you have not received a refund confirmation after the inspection period, contact Customer Care with your order and return details.

Checkout+ is an optional shipping-protection product offered on eligible orders. Coverage, exclusions, evidence requirements, reporting periods and remedies depend on the Checkout+ terms supplied for the order.

Submit a Checkout+ claim through Customer Care. Checkout+ does not replace or limit rights you may have against the seller for non-delivery, damage or faulty goods.

Open the size chart on the product page and check the product-specific sizing note before choosing.

If you are between sizes or unsure about the intended silhouette, contact Customer Care with the product link, your usual size and the measurements relevant to the piece.

The size chart appears beside the size selector on each product page. Additional fit guidance, such as whether the piece fits true to size, the intended cut and the model’s size, appears in the product details when available.

The measurements and fit information provided can vary by piece, so use the product page for the item you are considering rather than a general rule.

Fit varies by silhouette, fabric and construction. Many product pages state whether a piece fits true to size and whether it is designed for a regular, relaxed or close fit.

Always check the sizing note for the specific piece. If no fit note is shown, use the size chart or ask Customer Care before ordering.

Yes. Contact Customer Care with the product link, your usual ORTTU or comparable size, your chest, waist and hip measurements where relevant, and how you prefer the piece to fit.

We can guide you using the product’s cut and available measurements, though the final fit will depend on individual proportions and preference.

Always follow the care label sewn into the piece. ORTTU uses different fabrics, finishes and constructions, so one cleaning method is not suitable for the full collection.

If the label is missing or unclear, contact Customer Care with the product name and a photograph of the label before cleaning the piece.

Follow the sewn-in care label and protect fringe, crystals, pearls, embroidery and delicate surfaces from jewelry, rough materials and sharp closures. Store the piece with enough room to avoid crushing, tangling or snagging.

Do not pull loose threads or brush embellishment. Use specialist cleaning whenever the care label requires it.

Select Notify me when available on the product page and enter your email address. Notifications are sent for the selected item or size if it becomes available again.

A notification does not reserve stock, so availability may be limited when you return to the site.

The piece may be from an earlier collection, sold out or not yet released. Check whether the post names or tags the product, then search that name on orttu.com.

If you still cannot find it, send Customer Care a screenshot or link. We will identify it where possible and confirm whether it is currently available.

Contact Customer Care immediately with your order number and requested change. If the order has not shipped, we will confirm whether it can still be updated or cancelled.

Orders enter fulfillment quickly, so changes cannot be guaranteed. A shipped order cannot be cancelled or edited and must follow the applicable return process.

Check your spam and promotions folders, then confirm that the email address entered at checkout is correct. If you were charged but still have no confirmation, contact Customer Care with your name, order amount and the email address used at checkout.

If you entered the wrong email address, include both the incorrect and correct addresses. Do not send full payment-card details.

Available payment methods depend on your country, currency and device. The cards, wallets and local payment options available to you are shown during checkout.

Your payment method may be authorised or charged when the order is placed, depending on the option selected. An authorisation or charge does not by itself mean that the order has been accepted.

If an order is cancelled or cannot be accepted after payment, the applicable seller will reverse or refund the affected amount. Your payment provider controls how quickly that appears on your statement.

Check the spelling and capitalisation, the offer dates, minimum spend, eligible products and whether the code can be combined with another promotion. Only one code can normally be used unless the offer says otherwise.

If the code is valid but still fails before you order, contact Customer Care with the code and a screenshot of the checkout message. Codes cannot normally be added after an order is placed.

An order may be cancelled if payment cannot be verified, stock is unavailable or additional review is required. Check the cancellation email first, then contact Customer Care if the reason is unclear.

If a charge or authorisation appears on your statement, your payment provider can confirm its status and posting time.

In-stock orders are usually processed within 1–3 business days, excluding weekends and public holidays. Major launches, high-volume promotions and address or payment reviews may take longer.

The delivery methods and transit estimates for your destination are shown at checkout. Delivery timing begins after dispatch, and you will receive tracking when the carrier accepts the parcel.

Use the tracking link in your shipping-confirmation email or visit the order-tracking page. Carrier tracking may take time to show the first scan after the parcel is dispatched.

If tracking remains unavailable or stops updating, contact Customer Care with your order number and tracking link.

Express delivery is offered for eligible destinations and orders. If it is available for your address and cart, the method, price and estimated transit time will appear at checkout.

The carrier estimate begins after the order has been processed.

Eligible United States orders receive free standard shipping when the merchandise subtotal reaches US $200, where confirmed at checkout. International thresholds vary by destination and are shown in the country selector, cart or checkout.

The checkout result is authoritative for the selected market. Returns, exchanges and expedited delivery follow their own terms.

ORTTU ships to the destinations available in the country selector. Choose your destination before shopping so prices, currency and checkout options are shown correctly.

Available carriers, delivery estimates, duties, taxes and the final amount payable are shown or explained during checkout.

The treatment of duties, taxes and customs fees for your destination is shown during checkout. Where those charges are collected at checkout, the order should not require the same charges again on delivery.

Review the checkout total and delivery terms before paying. Charges caused by incorrect address or customs information may be handled separately.

ORTTU cannot deliver to P.O. boxes, APO or FPO military addresses, or parcel lockers. Use a complete residential or business street address that the carrier can access.

Contact Customer Care immediately with your order number and the complete corrected address. If the order has not shipped, we will confirm whether the address can still be updated.

Once a parcel has shipped, ORTTU cannot guarantee an address change. Any carrier request remains subject to the carrier’s rules and approval.

Check the latest carrier scan and expected delivery date first. If tracking has not updated for five days, contact Customer Care with your order number and tracking link so we can investigate with the carrier.

If your order includes Checkout+, submit the claim through Customer Care. Coverage, evidence requirements and remedies depend on the terms supplied for the order.

ORTTU means Open Road To The Universe. It represents open-mindedness, individuality, adventure, imagination and the freedom to express who you are.

ORTTU creates apparel for men who think differently, feel deeply and use style to show their individuality. Read more in Our Story.

Current roles and professional opportunities are published on ORTTU’s LinkedIn page when available. Each active listing provides the application route and requirements.

Email oleksii@orttu.com with PRESS in the subject line. Include your publication or platform, deadline, requested assets and the nature of the enquiry so it can be directed appropriately.

ORTTU reviews editorial, celebrity, film, television and performance wardrobe requests. Use the Contact page and choose Press, Styling & Partnerships.

Include the project, dates, requested pieces and sizes, destination and return date. Product loans and support are subject to availability and approval.

ORTTU does not currently operate an open wholesale program. We still review selected retail, creative and brand partnership proposals through the Contact page. Choose Press, Styling & Partnerships.

Include your company, market, proposal, timing and relevant links. Submitting an enquiry does not guarantee availability or acceptance.

If you encounter a barrier or need help using orttu.com, email info@orttu.com with ACCESSIBILITY in the subject line. Include the page, device and browser, what you were trying to do, and a description of the issue or format you need.

Read the full Accessibility Statement.